Q: Can you clean suede or velvet couches?
A: es. Suede, velvet and other delicate fabrics are cleaned with a dry solvent rather than steam, so there’s no risk of watermarks and drying time is minimal to none.
Q: Can you remove old stains?
A: If there’s a way to remove the stain — we’ll find it. Results depend on what caused it, how old it is and whether it’s been treated with other products, so the sooner we see it, the better.
Q: How often should I professionally clean my couch?
A: We recommend a professional clean at least twice a year. Extends the lifespan of your furniture — regular sofa cleaning prevents wear and fabric breakdown. Add Scotchgard protection and your couch stays cleaner for up to 2x longer between visits.
Q: Can you remove pet urine and odours?
A: Yes. A power vacuum lifts embedded pet hair, stains are pre-treated, and hot water extraction flushes residue out of the fabric. For stubborn smells, add a deodorising treatment.
Q: How long does a couch take to dry after steam cleaning?
A: A steam-cleaned couch dries in 4–6 hours, because about 95% of the moisture is extracted during the clean. Open windows or air conditioning speed it up. Dry solvent cleaning needs minimal to no drying time.
Q: Is steam cleaning a couch worth it?
A: Yes. Hot water extraction pulls dirt, allergens and bacteria out from deep in the fibres, where vacuuming can’t reach. A professional clean at least twice a year prevents wear and fabric breakdown and extends the life of your couch.
Q: What is the best method for cleaning upholstery?
A: It depends on the fabric. Hot water extraction (steam cleaning) suits most synthetics, microfibre and mixed fabrics. Velvet, 100% cotton, suede and nubuck are dry solvent cleaned, and 100% wool can take either. Not sure? Just book — we’ll handle the rest.
Q: Can upholstery cleaning remove pet hair and odours?
A: Yes, professional upholstery cleaning can help remove pet hair, dander and lingering odours from your furniture. We remove loose hair and debris before using hot water extraction, where suitable, to lift embedded dirt and odour-causing residues from the fabric. While stubborn odours may need additional treatment, regular cleaning helps keep your upholstery fresh and comfortable.
Q: Is it necessary to apply fabric protection after cleaning?
A: Yes, fabric protection is highly recommended to prevent future stains and spills. Our Scotchgard™ application adds a protective layer, ensuring your furniture stays cleaner for longer.
Q: Do you take my couch away to clean it?
A: No. Everything is done in your home — no removal and no waiting days to get your furniture back. Your technician brings the equipment and takes care to protect your floors.
Q: Do I need to know what fabric my couch is?
A: No. Every technician does both steam and dry solvent cleaning, so they check the fabric on site and use the right method — no second visit. Fabrics that could shrink or watermark are never steam cleaned.
Q: Do you clean leather couches?
A: Yes. Leather is cleaned with a professional leather cleaner and finished with a conditioner that prevents cracking.
Q: Do you clean on weekends?
A: Yes. We work every day, 365 days a year, with same-day slots when available.
Q: Should I add fabric protection after cleaning?
A: It’s recommended, especially with kids or pets. It helps spills blot up before they stain and is best applied straight after the clean. Ask for a quote when you book or from your technician on the day. It isn’t used on leather.
Q: Are your cleaning products safe for my home?
A: Yes. Our cleaning solutions are eco-friendly and harmless to people and pets. Sensitive to certain chemicals? Tell us in advance and we’ll clean your upholstery a different way.