Q: What do the home deep cleaning services include?
A: Our cleaners will follow your list of priorities and clean as much as possible within the booked time. If time allows, you can request additional tasks on the day of cleaning. Please note that certain specialized services, such as oven cleaning, wall spot cleaning, blind wiping, external window cleaning, carpet or upholstery cleaning, and tile and grout cleaning, are available at a fixed additional cost.
Q: Can the cleaner professionally clean carpets or outside windows?
A: Professional carpet cleaning is available as an additional service and is charged separately. The standard one-off service includes only vacuuming carpets. Similarly, external window cleaning is also available at an extra cost, which will be confirmed on-site based on the size, number of windows, and property levels. You can add these services in advance when booking online or over the phone.
Q: Can I reschedule my cleaning appointment?
A: Yes, you can reschedule. We kindly ask for at least 24 hours’ notice to avoid a cancellation fee. Please refer to our terms and conditions for more details.
Q: How much does deep cleaning cost in Melbourne?
A: Melbourne deep cleaning prices typically start from around $280 for a studio or 1-bedroom property through to $480+ for a 4-bedroom home, based on current market rates. The final price depends on property size, current condition, number of bathrooms, and any add-ons. All prices are confirmed upfront before you pay — no hourly-rate surprises. Use our online quote tool for an instant, tailored price.
Q: Can you clean the fridge?
A: Yes, we can clean the fridge at an additional cost. Please ensure the fridge is emptied and defrosted before the service.
Q: Do I need to provide cleaning products or equipment?
A: No, all necessary cleaning detergents and equipment are included in the service.
Q: Do you work on bank holidays?
A: Yes, our services are available on bank holidays at the same standard rates.
Q: What should I do if something gets damaged during cleaning?
A: If you believe an item has been damaged, please take photos immediately and contact us via phone or email. Our services are fully insured, and we will ensure that any damage is properly compensated.
Q: Are there any hidden charges?
A: No, there are absolutely no hidden fees. The final bill includes all confirmed services.
Q: Why is one-off cleaning more expensive than regular cleaning?
A: One-off cleaning is a more thorough, deep cleaning service and often involves a team of two cleaners fully equipped to handle tasks like oven cleaning, BBQ cleaning, window cleaning, and hard floor or upholstery cleaning. In contrast, regular domestic cleaning is lighter maintenance cleaning, performed more frequently (weekly, fortnightly, or monthly) and completed more quickly at a lower hourly rate.
Q: What’s the difference between deep cleaning and regular house cleaning?
A:- Regular cleaning maintains the surface appearance of your home — vacuuming, mopping, wiping down benches. Deep cleaning goes significantly further: inside the oven, behind large appliances, inside window tracks, grout lines, skirting boards, ceiling fans, and all the areas that collect months of build-up.
- A deep clean typically takes 2–3 times longer than a regular clean and uses professional-grade equipment. It’s suited to homes that haven’t had a professional clean in 6+ months, seasonal resets, move-ins, post-renovation, and pre-sale preparations.
Q: Can you change bed sheets?
A: Bed sheet changing is part of our regular domestic cleaning service. However, it is not included in the one-off cleaning service as our teams are not trained for this task.
Q: Do I need to be present at the end of the cleaning service?
A: We highly recommend that clients inspect the property after the cleaning is completed to ensure everything meets your expectations.
Q: Can I combine the one-off cleaning with another service?
A: Absolutely! You can combine the one-off cleaning service with any of our other services. There are no limitations.
Q: Can I change the cleaning priorities before the service starts?
A: Yes, you can update your priorities even right before the cleaning begins, as long as you communicate them to our team.
Q: How long does a deep clean take for a Melbourne home?
A: Duration depends on the size and current condition of your property. As a guide: a studio or 1-bedroom apartment in average condition typically takes 3–4 hours; a 2-bedroom home 4–6 hours; a 3-bedroom house 5–7 hours; and a 4+ bedroom home can take 7–10 hours. Heavily soiled properties, homes with pets, or those adding extras like carpet cleaning or oven cleaning will take longer. We provide a time estimate when you get your quote.
Q: Do I need to be home during the deep clean?
A: No, many customers leave a key or arrange keypad access and return to a freshly cleaned home. All Fantastic Services professionals are police-checked, vetted, and insured, so you can leave with confidence. If you’d prefer to be home, that’s completely fine too. Access instructions are confirmed during the booking process.
Q: Are the cleaning products safe for children and pets?
A: Yes. We use professional-grade eco-friendly products that are effective against built-up grime while remaining safe for families with young children and pets. If you have specific chemical sensitivities, allergies, or product preferences, let us know in the booking notes and we’ll accommodate where possible.
Q: How often should I book a deep clean?
A: Most Melbourne households benefit from a professional deep clean every 3–6 months, complemented by fortnightly or monthly regular maintenance cleans. Homes with pets, young children, or higher foot traffic tend to need quarterly deep cleans. If you’re maintaining a regular fortnightly clean, an annual deep clean may be sufficient. Our team can advise based on your property at the time of service.
Q: Do your professionals bring their own equipment and products?
A: Yes, every professional arrives fully equipped with professional-grade tools, vacuum cleaners, mops, and eco-friendly cleaning products. You don’t need to supply anything. If you have a specific product you’d like used (for example, for a particular floor type), just let us know when you book and we’ll note it on the job.
